Terms & Conditions

Okaeri Bakery - Terms & Conditions

At Okaeri, we take great pride in crafting fresh, high-quality baked goods. By placing an order with us, you agree to the following terms:

1. Ordering & Payment

  • Orders must be placed via our official website or Instagram.
  • We accept credit/debit cards, PayPal, and other payment methods listed on our website.
  • All orders are subject to availability. If an item is unavailable, we will notify you with alternatives or issue a refund.
  • Prices are subject to change without prior notice. However, confirmed orders will not be affected.

2. Order Lead Time

  • Standard Lead Time: 5 days from order placement.
  • Orders placed after 3:00 PM: 6 days lead time.
  • Some dates may be fully booked, and holidays may affect delivery times. We recommend placing your order as early as possible.

Delivery Estimates:

Order Placed

Earliest Delivery

+1 Day if After 3 PM

Sunday

Friday

Saturday

Monday

Saturday

Sunday

Tuesday

Sunday

Monday

Wednesday

Monday

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Thursday

Tuesday

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Friday

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Saturday

Thursday

Friday

3. Shelf Life of Products

To ensure the best experience, we recommend consuming our products within the following timeframes:

  • Cakes & Pastries: Best enjoyed within 2-3 days of delivery.
  • Cookies & Biscuits: Best consumed within 5-7 days of delivery.
  • Confectionery & Other Products: Please refer to the packaging for specific expiration dates.

Okaeri Bakery is not responsible for the quality or safety of products consumed beyond their recommended shelf life. Please follow storage instructions where applicable.

4. Self Pickup

  • Please collect your order on time. Unfortunately, we cannot accommodate pickups beyond 10 minutes of the scheduled time, and missed pickups are non-refundable and non-replaceable.
  • Please check your order upon pickup, as we are not responsible for any damage after collection.
  • If someone else is collecting your order, they must provide proof of purchase for verification.

5. Refunds, Cancellations & Changes

  • Orders cannot be canceled, amended, or refunded once placed.
  • Refunds are issued only for incorrect or damaged items, with proof provided.
  • No refunds will be issued for customer errors (e.g., incorrect details, failure to collect an order).

6. Product Information & Allergens

  • Our products are made in a kitchen that handles nuts, gluten, dairy, and other allergens. Cross-contamination may occur.
  • Please review ingredient information before purchasing.
  • We are not responsible for spoilage due to improper storage.
  • As handmade items, slight variations in appearance may occur.

7. Liability & Disclaimers

  • While we strive for quality, Okaeri Bakery is not responsible for allergic reactions or adverse effects caused by our products. If you have any concerns regarding allergens, please contact us before placing an order.

8. Intellectual Property

  • All content, including logos, images, and text, is the property of Okaeri Bakery. Unauthorized use is strictly prohibited.

9. Privacy Policy

  • We collect customer data solely for order processing and service improvements.
  • Personal data is never shared, except as required by law.
  • Our practices comply with GDPR and UK data protection laws.

10. Governing Law

  • These Terms & Conditions are governed by UK law. Any disputes will be resolved within UK jurisdiction.

For any questions, please contact us at info@okaeribakery.co.uk.
Thank you for choosing Okaeri Bakery!